Help

Frequently Asked Questions:

1)  I’m a subscriber, but I can’t access any report.  What could be wrong?

  • Your subscription might be expired, or we may still be awaiting payment.
  • Check your membership status here:  SUBSCRIPTIONS

 

1)  How do I cancel my subscription?

To cancel your subscription, log into your PayPal account.

  1. Click this direct link to the pre-approved payments page:
    https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist
  2. Click on “Linda Howe”
  3. Click the “Cancel Subscription” button.

 

2)  I’ve successfully subscribed, but cannot log on to my account. What do I do now?

OPTION 1:  Clear your Earthfiles cookies:

Step 1: Click the following link to clear your Earthfiles account cookies:
https://www.earthfiles.com/logout.php

Step 2: Next, click the following link to login to Earthfiles:
https://www.earthfiles.com/login.php

OPTION 2: Software blocking

Your browser might have disabled cookies; or a firewall might have disabled this feature; or virus software might have disabled this feature. Please ENABLE COOKIES in your browser and/or turn off the blocking.

3)  I’ve successfully subscribed, but my account says “Expired.”

OPTION 1:  Clear your Earthfiles cookies:

Step 1: Click the following link to clear your Earthfiles account cookies:
https://www.earthfiles.com/logout.php

Step 2: Next, click the following link to login to Earthfiles:
https://www.earthfiles.com/login.php

OPTION 2:

Your browser might have disabled cookies; or a firewall might have disabled this feature; or virus software might have disabled this feature. Please ENABLE COOKIES in your browser and/or turn off the blocking.

4)  I’ve accidentally subscribed twice. What do I do now?

Contact [email protected] and we’ll process a refund.

5)  For further assistance, please e-mail: [email protected]