Help

Frequently Asked Questions:

1)  I’ve successfully subscribed, but cannot log on to my account. What do I do now?

OPTION 1:  Clear your Earthfiles cookies:

Step 1: Click the following link to clear your Earthfiles account cookies:
https://www.earthfiles.com/logout.php

Step 2: Next, click the following link to login to Earthfiles:
https://www.earthfiles.com/login.php

OPTION 2: Software blocking

Your browser might have disabled cookies; or a firewall might have disabled this feature; or virus software might have disabled this feature. Please ENABLE COOKIES in your browser and/or turn off the blocking.

2)  I’ve successfully subscribed, but my account says “Expired.”

OPTION 1:  Clear your Earthfiles cookies:

Step 1: Click the following link to clear your Earthfiles account cookies:
https://www.earthfiles.com/logout.php

Step 2: Next, click the following link to login to Earthfiles:
https://www.earthfiles.com/login.php

OPTION 2:

Your browser might have disabled cookies; or a firewall might have disabled this feature; or virus software might have disabled this feature. Please ENABLE COOKIES in your browser and/or turn off the blocking.

3)  I’ve accidentally subscribed twice. What do I do now?

Contact [email protected] and we’ll process a refund.

4)  For further assistance, please e-mail: [email protected]